From Concept to Connection: Using UX for Experiential Workplaces

3D Identity‘s Bob Bangham draws inspiration from UI/UX design principles to create fun, intentional and experiential workplaces.

Digital tools have reshaped our lives, evolving from clunky systems only experts could use to seamless, engaging experiences that anyone can enjoy. Today, using an app or website isn’t just about what it does—it’s about how it makes us feel and how effortlessly it guides us. But have we given the same care and attention to the places where we spend our days—our workplaces?
By drawing from user interface (UI) and user experience (UX) design principles, we can turn ordinary workplaces into dynamic environments that invite creativity, collaboration, and well-being.

“With a touch of storytelling and intentional design, the office can become a place where you genuinely want to be—just like your favorite digital experience.”

If you’re familiar with the game Minecraft, you’ll recognize how it leverages creativity, collaboration, and exploration through the building and shaping of its world block by block. Similarly, giving employees the freedom to adapt and mold their space to fit their needs fosters these same principles.

Designing Spaces That Feel Like Home

The magic of great UI/UX design lies in understanding users—their needs, behaviors, and what keeps them engaged. The same philosophy can transform a workspace. Before the first wall is built, it’s crucial to understand who will use the space and how they’ll thrive in it. Are they creative minds looking for inspiration in every corner, or deep thinkers who need a calm refuge?

By embracing a human-centered design approach, we can craft spaces that feel like a natural extension of the people who use them—similar to how a well-designed app anticipates user needs. Cozy lounge areas, vibrant collaborative zones, and pockets of quiet focus blend together to make an office feel intuitive and inviting. It’s about creating a space that feels just right, like a perfectly designed interface that’s easy to navigate.

Work lounge—playfully designed for interaction and creativity.

Designing for Flow, Not Just Function

In digital design, journey mapping ensures users never feel lost—whether they’re browsing a store, booking a trip, or scrolling through a social feed. Now, imagine applying that same thinking to the workplace. Picture the flow of an employee’s day: their first steps through the door, a stop at the coffee bar, and smooth transitions between focused work areas and collaborative spaces.
Just as journey maps in UI/UX define a seamless user path, the physical design of an office should guide people naturally through their day. It’s not just about placing furniture; it’s about creating an experience where every movement feels intentional and every space is purposefully designed. When done right, moving through an office can feel as smooth as navigating a well-thought-out app.

Journey mapping to create an intuitive workspace

Making Navigation a Breeze with Visual Cues

Just as digital interfaces use visual hierarchy to guide users through a screen, physical spaces can use design elements to make navigation intuitive and delightful. Think of a website’s navigation bar—it’s there to direct users without overwhelming them. In a workspace, this might look like color-coded zones, clear signage, and creative wayfinding that helps people understand the space without needing to ask for directions.

Imagine walking into a space where every turn offers a little joy—an inspiring mural here, a playful sign there. It’s about guiding people through their day in a way that feels natural, turning the office into a place you enjoy exploring, much like a well-designed app encourages you to keep clicking through. With thoughtful design, wayfinding becomes more than just practical—it becomes an opportunity for surprise and delight.

Transforming wayfinding signage into moments of discovery.

Telling Your Brand’s Story in Every Detail

The best UI/UX designs don’t just function—they create a connection through storytelling. This philosophy can also shape physical spaces. Imagine an office that doesn’t just look modern but feels like it’s telling your company’s story at every turn. From materials and textures to colors and art, every detail can reflect your brand’s values and personality.
In the same way a brand’s story can come to life through a website’s design, a workspace can be a living, breathing extension of your brand. This creates a space where employees feel a sense of belonging and pride, and visitors leave with a memorable impression. When every corner of a workspace resonates with the spirit of your brand, the office becomes a place where people feel inspired to connect, create, and thrive.

Creating the Ultimate Workplace Experience

When we apply the principles of user experience to the design of physical spaces, we have the potential to revolutionize how we think about the workplace. The office shouldn’t just be a place to clock in; it should be a space where experiences unfold, ideas come to life, and every interaction feels thoughtfully crafted.

When a space is designed to inspire and engage, it’s more than just an office—it’s a place you love to be. Just like the best apps or websites transform how people feel and interact, a well-designed office can elevate the everyday work experience, making every day a little more meaningful.

Creating the Ultimate Workplace Experience

When we apply the principles of user experience to the design of physical spaces, we have the potential to revolutionize how we think about the workplace. The office shouldn’t just be a place to clock in; it should be a space where experiences unfold, ideas come to life, and every interaction feels thoughtfully crafted.

When a space is designed to inspire and engage, it’s more than just an office—it’s a place you love to be. Just like the best apps or websites transform how people feel and interact, a well-designed office can elevate the everyday work experience, making every day a little more meaningful.

Bob Bangham

Bob Bangham is the Director of Creative Operations at 3d-identity. A recognized leader in the design of engaging environments, Bob’s cross-disciplinary career has spanned a wide range of projects, including Hotels, Restaurants, Sports Venues, Resorts, Theme Parks, Stores, and Workplace Campuses. This post was originally featured in Work Design Magazine, November 2024

3d-identity acquires top talent, launches new sports and entertainment market

Denver, CO — October 2024

3d-identity, a leader in experiential graphic design, is excited to announce its expansion with the opening of a new office in Los Angeles, California, alongside a dynamic partnership with RipBang Studios, led by Bob Bangham and Rowena Macaraeg. These developments mark a significant milestone in 3d-identity’s commitment to delivering world-class creative solutions across the workplace, hospitality, and sports and entertainment sectors.

With existing offices in Denver, Dallas, San Jose, and Seattle, the new L.A. location strengthens 3d-identity’s ability to serve clients across the nation, positioning the company to offer localized support while expanding its capabilities in the rapidly growing sports and entertainment markets.

Bob Bangham

Rowena Macaraeg

A New Era: Partnership with RipBang Studios

Respected sports and entertainment brand designers Bob Bangham and Rowena Macaraeg, founders of RipBang Studios, bring over 30 years of experience in the field. Known for their multidisciplinary approach to architecture and graphics, RipBang has built a legacy through iconic projects like Universal CityWalk, Shanghai and Tokyo Disney Resorts, and sports venues for the Orlando Magic, Minnesota Vikings, Phoenix Suns, and Los Angeles Angels.

The partnership with 3d-identity will leverage RipBang’s deep expertise in sports and entertainment design, allowing the combined firm to deliver immersive, fan-centered environments that captivate and inspire. This collaboration builds on four years of successful consulting work together and will be instrumental in expanding 3d-identity’s vertical market offerings.
“We are thrilled to join forces with 3d-identity and to embark on this exciting new venture in Los Angeles,” said Bob Bangham, Co-Founder of RipBang Studios. “Together, we will create award-winning environments for the sports and entertainment sectors that bring brands to life and deliver exceptional fan experiences.

World-Class Creativity for Unforgettable Experiences

At 3d-identity, creativity meets strategy to transform spaces and experiences. The firm’s approach to experiential design is built around creating meaningful connections and unforgettable moments. From designing stadiums and arenas to crafting dynamic signage and wayfinding systems, 3d-identity delivers environments that resonate with audiences and elevate brands.

“Our work in sports and entertainment is about creating destinations that feel alive and engaging, where fans and visitors can forge lasting connections,” said Mike Doody, Owner of 3d-identity. “With the addition of RipBang Studios’ incredible talent and experience, we are more prepared than ever to take these spaces to the next level.

Universal CityWalk and Orlando Magic Team Store

Expanding into New Markets

As 3d-identity continues to grow, the new L.A. office and partnership with RipBang Studios represent an exciting new chapter. The firm’s expanded focus on sports and entertainment reflects its commitment to creating memorable, engaging environments that go beyond the ordinary. By blending creativity, craftsmanship, and cutting-edge technology, 3d-identity and RipBang aim to set new standards in experiential design.

For more information, visit 3d-identity.com or follow us on LinkedIn.

About 3d-identity

3d-identity is an experiential graphic design firm specializing in transforming spaces across workplace, hospitality, and entertainment sectors. With a focus on creating environments that inspire, engage, and connect, 3d-identity delivers tailored solutions that elevate brands and leave lasting impressions.

Contact:
Mike Doody
mike.doody@3d-identity.com

do you know your ebc’s?

The term “Executive Briefing Center,” often abbreviated to EBC, at first sounds like something cold, stuffy, corporate… like something straight out of Mad Men. In fact, Don Draper might be sitting in one right now with a scotch in hand. But none of that is true. In reality, an EBC is an immersive environment to showcase brand, company culture, and/or product for visitors and clients. They’re one of the hottest subjects right now in the world of commercial real estate because of their focus on experience. Until recently, EBC’s were created mainly for clients and visitors. But with post-pandemic wants and needs shifting among the workforce, EBC’s may now offer value to a new demographic. People are experience-driven now more than ever, and much more likely to leave their homes when the promise of something unique and memorable awaits. Additionally, people crave a sense of belonging at their workplace. They want to feel a sense of community and connection to culture. With this emerging pattern of behavior, the potential benefits of an experience center as an alternative to a traditional workplace are pertinent for not just clients, but also employees. They’re literally made to provide an experience and connect visitors to company mission and brand values. Because of this new value proposition, perhaps the 2023 take on an “Executive Briefing Center” is about turning the workplace into an “Experience Center” (EC) that becomes inclusive of visitors, clients, and employees. So, what does the shift towards experience look like? How might one re-evaluate the function and purpose of the workplace to be more like an experience center? It starts with research.

Research

If there’s one thing to know about designing an experience center, it’s that there’s no one right way to do an experience center. There’s no template, because each client has a unique purpose, vision, or product that needs to be communicated, and therefore a unique case-based solution is required. In order to do that effectively, research becomes crucial. It’s important to understand the client on such a granular level that the desired message can be translated into a visual, and that’s not easy to do without understanding or believing in the key messages. Good research is the catalyst to intentional, goal-driven designs. This research phase might look different for each client, but ideally involves some form of hands-on workshop to ask questions and uncover a deeper “why.” In some ways, it’s a bit like holding a mirror up to the customer. These workshops can actually help them better recognize and understand their culture as a result. Those special stories that come out of deeper research and discussion are what become a fun discoverable moment or hidden message in the resulting designs.

Working backwards

Because Experience Centers are meant to aid in creating a sense of alignment at the workplace, it’s important to define the end goals of the space and then work backwards from there. What should the space do? How should people feel? Essentially, what is the intention of the EC? Defining the intention can help when it comes to identifying what stories need to be told. For example, is brand or culture more important? And what are the main ideas to capture? If a company story isn’t contributing to the goal of the space, perhaps it doesn’t need to be told with experiential design. Well done experience centers are highly curated, and the details really matter.

Oftentimes a successful experience center is not the result of a single mural or graphic, but a culmination of small details working together to evoke a cohesive design or the “right” feeling. Perhaps it’s a reception desk that takes inspiration from a client’s product. Or a light fixture that is inspired by local streetlamps. It’s important to not just hit users over the head with brand messaging, but rather tell the authentic company story through bespoke details. Working backwards from the goals of the space is a crucial step in order to create something authentic to the client, and avoid cookie-cutter solutions.

JLL Headquarters

Natural flow

When telling a story within a space, it’s important to consider not just the story, but also the physical environment that is your canvas. Effective experience centers build up a story using the space; they have a cadence that works with the flow of the environment to guide users through the various aspects of the brand, company, or product. Every client’s EC space is unique. Some are an immersive room, others journey throughout the entire building. Consider how the visual stories unfold based on the journey path of the user, and how the space will ultimately be used. There might be touch points throughout the building that help craft a holistic story, and each touchpoint may have a different function. A breakroom, for example, might be a great place to put an interactive piece, but a conference room not so much. Both are valuable touch points for storytelling, but have different advantages.

Wahoo sports science

Designing for the future

Making a destination-worthy workplace doesn’t happen overnight, which means designs need to be future-proofed to an extent. Leveraging technology can be a great way to create flexible, dynamic content. Instead of creating something physical that can’t be changed over time, certain technologies make it easy to go back in and update content, or even create new experiences using the same tools. Programmable lighting is a great example of this. That being said, creating future-forward experience centers doesn’t always have to mean leveraging the latest technologies. Sometimes a simple takeaway can be a great addition to a space that gets users wanting to come back. Consider how the story might bring welcome users into the space, navigate them through it, and leave them wanting more? As the purpose and function of the workplace continues to change in 2023 and beyond, Experience Centers as alternative workplaces have a lot of potential. With an experience-forward approach, a lobby, a break room, or even a hallway becomes an opportunity to build relationships through experiences, which in turn build business and connection to an organization. The well-known quote from Maya Angelou states; “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.” And that really sums up the whole point of an experience center; It’s a way to instill a feeling and create a lasting experience that customers will remember, and employees will want to return to. And when you’re able to make someone feel something, that’s worth quite a lot.

Julia Thummel
Senior Designer, 3d-identity
Originally published in Work Design Magazine May 2023.

How EGD supports the workplace shift toward hospitality

There is a growing workplace trend that represents a shift toward a focus on hospitality in the interior space. As we naturally look to understand the “why” that sits at the root of our work, we have to take a step back and ask ourselves, why is hospitality in the workplace so important? And why right now? While the micro-kitchens and game rooms pioneered by tech companies looking to attract top talent are nothing new, the recent rise in workplace hospitality design is more likely due to a synchronous pivot by today’s workforce, spurred by a pandemic-induced global paradigm shift.

When we think of typical hospitality settings, we often imagine places that provide a comfortable, relaxing yet elevated experience, possibly offering a few creature comforts. This experience can be found in a chic hotel lobby with a cocktail bar, for example, or perhaps your favorite coffee shop, where you can comfortably tuck into a nook and get in a few hours of heads-down focus time. These are places that blur the line between experience and productivity; places you might go to accomplish a task for a period, but with the added benefit of an elevated experience.

Ironically, at the beginning of quarantine, many experienced discomforts with the blurred lines that hybrid work created. Our kitchens became our meeting rooms. Our coworkers had a virtual presence in our living rooms. Ultimately, a lack of clear boundaries between work life and home life led to increasing burnout.

However, as we emerge and look toward the future, we would be remiss not to carry the positives of working from home into the modern office’s workday experience. Having spent the better part of the past two years working from home, we’ve been accustomed to spaces being ready to meet us as we are, rather than having to conform to the space.
 To quote a recent article by Marc Bellamy, “In society, there are shifts in certain facets of culture that cycle back and forth from mere commodities to experiences…. The experience of a wedding versus the commodity of a marriage license, and so on. Now we are at the precipice of something new—the experience of the workplace, rather than the commodity of sheer productivity.”

There is a clear desire that our workplace environments now support our human nature rather than the commodity of productivity. How, then, do we create hospitality-focused workplaces? The answer might lie in Environmental Graphic Design.

Westmoreland Mining

Environmental graphic design (often shortened to EGD), inherently sits at the crossroads of architecture and human experience. Our goal as designers is to give buildings a voice, to make them speak to their inhabitants in a purposeful way using architectural elements, design and messaging. At 3d-identity (3DID), we call this work “visual storytelling”.

Beginning with a human-centered approach, we aim to understand the user and how they might interact with the space. We call this our “discovery phase.” For some clients, discovery might look like uncovering your brand’s ethos, and telling that story throughout the built environment. For others, discovery might be all about uncovering local culture and crafting a story that firmly grounds the space within its geographic context. Either way, our designs always come from a place of meaning. And meaningful designs are what create meaningful, purpose-driven spaces. When places have a purpose, people then have a purpose to go and occupy them.

As we return to the office, we return with new standards of what we want our spaces to do for us. We prefer multi-faceted spaces that can meet a variety of needs, which means spaces with multiple uses, as well as spaces of multiple sizes. Ultimately, a big part of what we crave is simply environmental enrichment.

During quarantine, monotony was the name of the game. Coming out of it, we desire a higher level of enrichment and seek more meaningful experiences wherever we go. We want different, new, variety, and meaning – the opposite of what a pandemic quarantine provided to us. Most importantly we seek purpose in our actions. We want to feel like we’re going to a place that was purposefully designed to fulfill our needs for the day. EGD is that layer of storytelling that creates enriched, destination-worthy spaces.

As many industry leaders have previously and correctly identified, people are spending less time in the office– but with more intentionality. Many seek office spaces as a place for collaboration and inspiration. They seek to get something out of their experience there. At 3DID, we like to imagine what a space could do for you by asking “what if” questions, followed by “how might we…?” For example: What if your space could inspire you every day? What might that look like? What if your space could be a hive of collaboration? How might we facilitate that? Or what if your space inspired you to engage with your local community? What stories might we tell to achieve that?
As we collectively embrace a shift towards hospitality in the workplace and look for ways to create purposeful spaces, environmental graphic design becomes more important than ever to the built environment.

Julia Thummel
Senior Designer, 3d-identity
This article was originally published in CREJ Building Dialogue Magazine, December 2022